Return

RETURN POLICY

Return Policy

30 Days Return Policy

You can exercise the right to return an order at your cost and opt for refund within 30 after day of receipt of the goods provided that such request is submitted to us by ticket within the aforementioned period. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. Your order(s) is/are eligible to a refund less an administration fee of 15GBP subject to below conditions:

 

  1. Goods are purchased from our website. (www.ebizonlineshop.com)
  2. A request for refund notification is submitted to by ticket and received by us within 30 days upon you receiving of the goods.
  3. Goods are returned with a copy of your receipt/invoice.
  4. Goods are returned with a copy of your return authorisation number and form (along with the receipt/invoice)
  5. Goods are in brand new and undamaged condition* (with all original packaging including all accessories and other material(s)).
  6. Goods must be returned to our specified address within 14 daysafter we acknowledge your request.
      

After we acknowledge and confirm your return request, we are able to arrange courier to pick up the goods from delivery address of your order (unless otherwise specified) and have them returned to us, with and additional pick up fee deducted from your refund.

*Kindly note any headphones and earphones and personal care items would not be covered under this return policy due to hygiene issue.*

*Kindly note for any cameras that Shutter Count exceed 30, the camera would not be considered as brand new and would not be eligible for return under our 30 Days Return Policy*

*Kindly note for any Apple LTE version products that has been activated due to quality checking or exporting requirements, the item would not be eligible for return for a replacement under our 30 Days Return Policy as the item is brand new and original.

 

Return of  Faulty Item

You may return the goods to us if you find it faulty due to manufacturer fault, provided that the request is made within 30 days upon you receiving of the goods. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. You may opt for a full refund or replacement subject to below condition(s):

 

  1. Goods are purchased from our website (www.ebizonlineshop.com)
  2. A request for return notification is submitted  by ticket and received by us within 30 days upon you receiving of the goods.
  3. Goods are returned with a copy of your receipt/invoice.
  4. Goods are in brand new condition (with all original packaging including all accessories and other material(s)).
  5. Goods must be returned to our specified address within 14 daysafter we acknowledge your request.
  6. Goods returned are confirmed to be faulty after our inspection.

After we acknowledge and confirm your return request, we will arrange courier to pick up the goods from delivery address of your order (unless otherwise specified) and have them returned to us. The freight charge will be deducted from your refund if the return does not meet the condition(s) specified, in particular, 6 stated above. 

 

Return of Wrong or DOA Item

If you find yourself having received wrong or Dead on Arrival (DOA) goods, you must notify us within 30 days of receiving the goods. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. You may opt for a full refund or replacement subject to below condition(s):

 

  1. Goods are not working straight out of the box. (DOA)
  2. Goods are not what you have ordered. (Wrong goods)
  3. For wrong goods received, the goods must be returned to us in unopened and unused condition with full and complete packaging including accessories and other material(s).
  4. For DOA goods, the goods must be returned to us in original and undamagedcondition with full and complete packaging including accessories and other material(s).
  5. Goods must be returned to our specified address within 14 daysafter we acknowledge your request.
  6. Goods returned are confirmed to be wrong or DOA after our inspection.

After we acknowledge and confirm your return request, we will arrange courier to pick up the goods from delivery address of your order (unless otherwise specified) and have them returned to us. The freight charge will be deducted from your refund if the return does not meet the condition(s) specified, in particular, 6 stated above. 

 

Further Notes

  1. You must take all reasonable care of the goods and return them in its original and undamaged condition.
  2. Unless specified in the above Terms and Conditions, you agree to bear the cost(s) of returning the goods to our specified address. If you choose to have your order refunded we will refund you the total amount paid less postage, within 72 hours. This does not affect your statutory rights.
  3. We are not responsible for any physical loss or damage of the goods during return transit.
  4. Consumables, perishables or goods that are affected by hygiene are not eligible for return.
  5. We reserve the rights not to accept a return if they do not satisfy the conditions stated in the return policy.
  6. Any network related issue (e.g. SIM Card, availability, coverage, service, range etc.) of mobile phones and tablets will not be covered by Ebiz Online Faulty or DOA Return Policy.
  7. Any issues caused by the firmware or software, modification to operating system, rooted or jailbroken to the phones or tablets will not be covered by Ebiz Online Faulty or DOA Return Policy.
  8. No restocking fee will be applied to return which meets the above stated conditions. However, we reserve the right to deduct a restocking fee from your refund if the return does not meet any condition(s) stated above in the policy.

 

Order amount               Restock Fee

Below GBP500                 GBP50

GBP500 or above            10% of order amount up to GBP300

  1. Any free gift must also be returned. We reserve the right to deduct the amount of any missing free gifts or a restock fee up to GBP50 from your refund.